Operator 

Security Partners is currently looking for compassionate and customer service-oriented individuals to fill our Central Station as an Alarm Dispatcher. You would be a valuable member of a team that protects human life and property all over the country.

We are currently hiring for 2nd shift (3:00pm - 11:00pm) and 3rd shift (11:00pm - 7:00am).  Weekends and holidays are required, must be able to pass a criminal background check and pre-employment drug screening.

Duties Include:

  • Must follow direction.

  • Answering calls for emergency and non-emergency assistance.

  • Handling emergency and non-emergency alarms.

  • Dispatching guard service, law enforcement, fire department or rescue units, when necessary.

  • Provide video monitoring services for alarm verification and dispatch.

  • Work requires exceptional attention to detail.

  • Must be able to work in a fast-paced and demanding environment with demonstrated ability to juggle multiple competing tasks and demands.

  • Must utilize a thorough knowledge of company and industry standards, policies and procedures.

  • Must be able to work well with individuals at all levels of the organization, as well as outside customers.

  • Must be able to work independently, with little or no supervision while still providing a team-oriented attitude.

  • Must be able to manage difficult or emotional customer situations, respond promptly to customer needs, respond to requests for service and assistance.

  • Must be dependable and punctual.

  • Full-time dispatchers must be available to be on-call for one of your days off on a rotating basis. On-call shift begins at 7:00 am until the following day at 6:59 am.

  • Must have a working knowledge of computer software applications.

NO Sales Involved, NO Telemarketing

 

Education/Experience:

  • High School Diploma or GED Required

  • One Year Business Experience in Customer Service Preferred

  • Call Center Experience Preferred

For the past 21 years, Security Partners has been passionately protecting people and their property.  We began as a local operation and have since grown our team.  We now have three additional locations across the nation: Las Vegas, Nevada, San Antonio, Texas, and Anaheim, California.  Security Partners monitors for over 175,000 loyal customers.  Our operators are responsible for helping people when they are most in need.

800.551.7879

sales@securitypartners.com

Lancaster, PA | San Antonio, TX  | Las Vegas, NV

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