Technical Support
Security Partners offers a premium service to dealers by providing live technical support to end users 24/7. This service has proven to reduce attrition of dealer customer base by assisting customers at their time of need. By providing the technical documentation and preparing our operators through our intense training program, they have the skill set to handle requests to clear keypads of trouble signals, update date and time on keypad display, bypass zones, add and delete user codes, activate watch mode, turn on/off chime, and to provide other real time basic assistance to your customers. Technicians are not disrupted after hours unless it is necessary to dispatch them to the site for service. Operators will deliver emergency service requests directly to the technician that is on call at the time of the incident and your office will be notified of all emergency service dispatches.
2-way voice, off site data storage, technical support, remote access,
remote video, data entry, masweb online account management, notification service
