At Security Partners, our smart, personable dealer support team truly sets us apart from other wholesale central station monitoring services. Because when it comes to supporting you and your business, our mission is to do whatever we can to help your business thrive.
Our dealers can speak with our central station 24/7/365 and with our dedicated dealer support team six days a week from 7am Eastern time to 7pm Pacific time. So whether it’s our front-line monitoring center operators, IT staff, or our expert dealer support staff, we’re always happy to provide information, answer questions, input account information, and help with just about any type of dealer service you need.
We’re also one of the only independent, national central station companies that provides a dedicated Account Manager for each of our dealers. These security industry experts each have decades of experience and are available to meet face-to-face, provide training, and share their knowledge of best practices that can help improve your business.
Our best-in-class dealer support services make it easy to grow your business with Security Partners.
- Live support 24/7/365
- Access to monitoring center operators
- Knowledgeable, friendly dealer support team
- Dedicated Account Manager
- Dedicated dealer IT support
- Dedicated conversion group to migrate your clients
- Helpful, flexible services based on your unique needs
- Data Entry via Phone, Email & Web
- Automated event summaries & documentation
- BoldNet training & tech support
- Shell creation
- System testing
- Signal verification
- Service assistance
- Troubleshooting assistance
- Activating, testing & validating third-party services
- Customized SQL reporting
- Automated reporting configuration
- Sharing & training on best practices
- And more, contact us for details
All of our dealer support team members are experienced professionals, and many of them started out as alarm monitoring operators. That means they know what it takes to provide exceptional service to our dealers.
So if you’re looking for a wholesale central station monitoring solution that provides the highest level of knowledgeable dealer support, contact us today to learn more and request a consultation. We look forward to hearing from you and discussing ways our team can help your business.