When looking for a wholesale alarm monitoring service, there are three main factors to consider. First and foremost, full redundancy is a must. You also want to make sure that your monitoring service has fully trained and certified staff members to support your business. Read on to learn more about the three questions you should ask when you are looking for a wholesale alarm monitoring service.
How Are They Structured?
The way a wholesale alarm monitoring service is structured makes a huge difference in the peace of mind you can provide to your customers. First, you want to look for a service that is fully redundant across multiple locations. Improved network reliability increases customer satisfaction and ensures network availability no matter what happens. Second, you want a service that provides mission-critical technology at each location to minimize disruptions.
At Security Partners, we designed the infrastructure of our central monitoring stations to have fully-redundant technology. They are located in three separate time zones and run on different national power grids. So, if one station goes offline, there are two others for backup operations. And, not only do we have multiple locations, but each of our locations is equipped with primary and backup generators. This ensures that your clients are protected 24/7/365.
How Are They Staffed?
It is equally important to know who is staffing a central monitoring station. How have they been trained? Are the operators certified? What kind of certifications do they have?
At Security Partners, all of our operators are TMA 5-Diamond Certified. But, what exactly does that mean? It means that we take the lives and property of your customers very seriously. A Five-Diamond Central Station is a monitoring company that has demonstrated its ability to uphold the highest levels of service quality and technological capabilities to provide the best quality of service available in the industry. It also means that you can count on us to support your business and your customers in every possible situation.
How Can They Help Your Business?
The best wholesale monitoring services will help your business grow. This is why it’s also important to ask what kind of software and support the central monitoring service offers.
At Security Partners our dealer support team is focused on increasing your productivity and profitability. Our dealer support agents have experience working with all types of alarm system dealers and can not only share best practices but can also suggest improved processes, recommend new revenue streams, and help you reduce your operating costs. Your dedicated Account Manager will connect you with business development tools such as marketing materials and sales resources so you can win new customers.
All dealers that partner with us also have access to the industry-leading BoldNet business management platform. This software not only helps you work more efficiently but provides you insight into your clients’ status and needs in real-time from wherever you are through your desktop, laptop, or mobile device.
Ready to Learn More?
We measure our success on the success of our dealers, so we’re committed to helping you grow. Contact us today to learn how we can help you grow your business. We look forward to partnering with you.