What Do All Those Certifications Really Mean?

Businesses in the security alarm system industry don’t just sell wiring, control panels, keypads and cameras. They really provide peace of mind, and a feeling of security that brings comfort to their customers. This is what a good wholesale central station monitoring service sells too.

Because security business owners and managers have a lot on their plate, when it comes to juggling installations, service calls and the the day-to-day administration necessary to run a business, they’re looking for peace of mind as well.

For security alarm dealers, one important component of that peace of mind is knowing that their customers’ systems are being monitored professionally 24/7/365. Another component of dealers’ comfort comes from knowing that they have a true partner by their side who will help make their job easier.

As a top provider of wholesale central station monitoring services, we look at our certifications as an important way to provide peace of mind to our dealers. And, we take our many certification processes, and the various standards and training benchmarks that they include, very seriously.

TMA 5-Diamond Certification

This certification is granted by our national governing body, The Monitoring Association, to acknowledge the best central stations in the country. In order to achieve this prestigious honor, businesses must satisfy all requirements within five points of excellence.

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
  4. Commitment to raising the industry standards through TMA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

We are proud to be a TMA 5-Diamond Certified wholesale central station monitoring service, and work hard to maintain this prestigious certification each year.

UL Certification

UL Listed central stations are required to adhere to the requirements in UL 827, the Standard for Central Station Alarm Services, and must demonstrate compliance before becoming UL Listed. In addition, UL conducts annual audits of each UL Listed alarm company to help ensure continued compliance. 

In order to become a UL Certified central station, businesses must pass a rigorous on-site inspection and examination. Only after clearing a number of benchmarks is final certification awarded. At Security Partners, we are proud to be a UL Certified wholesale central station monitoring service.

TMA Level 1 & Level 2 Certification

These certifications are for our call center operators, and we are proud to employ a robust team of TMA Level 1 & Level 2 Certified personnel. These certifications are required for licensing in some states, and include training on technology, effective communication, the monitoring process, and false alarm prevention.

As a TMA Level 1 & Level 2 Certified wholesale central station monitoring service, you can trust that our team has the skills necessary to respond to any situation. And your customers can take comfort knowing that we’re available 24/7/365 if they need us.

Looking For Peace of Mind Yourself?

If you’re looking for a wholesale central station monitoring service that will give you and your customers peace of mind, look for a company with the certifications to prove it. Certifications like the ones described here mean that a central station cares about their customers and strives to be the best that they can be. It also means they pass rigorous third-party benchmarks designed to demonstrate best-in-class capabilities and service.

Contact us today to learn more about how these certifications help us serve our dealers and their customers. We look forward to hearing from you!

A Partner Who Will Help Your Business Grow

Even beyond our best-in-class central station monitoring services, we’re a partner in the truest sense of the word. With a full team of dealer support staff standing behind you, and a professional team of call center operators ready to respond to any situation, our goal is to help your business thrive.

Get to know our team, explore our facilities, and learn about all of the ways we’ve structured our business to serve yours.

Locations

Wholesale Central Station Monitoring From Three Fully-Interconnected, Fully-Redundant Locations

Lancaster, PA
San Antonio, TX
Las Vegas, NV

Mailing Address

PO Box 1706
Lancaster, PA 17608

Contact Info

Tel: 800.551.78790
Fax: 717.481.6380